Omantel

Ok by now, this company Omanmobile must be a classic in dealing with customer complaints. Where else on earth is customer service given minimum thought to?

For example? Today i parked my car at work, and since i couldnt procure a parking ticket, I used the SMS parking service. So I sent my message for parking between 8am to 12.30 am, and waited. I didnt get a response back, so i proceeded to work.

After about four hours, i get a message back saying that now i have reserved parking for my car between the hours 1pm and 6pm (the time im not at work!). Plus they charge me a cool 400bz for this.

So i called up the omanmobile customer service and enquired why was i given a wrong parking ticket with wrong timings, and on top charged for it. The only reply i got was that my call would be taken as a complaint and the Technical committee would get back to me within 24 hours.

I go back to my car after work, and voila, I have a parking fine sitting pretty on my dashboard!

Later in the night, around 8pm, I get a message from omantel, informing me that my complaint has been resolved. That was that.

Cant wait to call them back tomorrow, and inform them that Nawras kicks their ass big time.